Frequently Asked Questions

    What is Uphold?

    Uphold is a comprehensive trading platform that provides access to multiple financial markets including cryptocurrencies, forex, stocks, and real estate. We offer secure, user-friendly tools for both novice and experienced traders.

    How do I get started?

    To get started, create an account on our platform, complete the verification process, and fund your account. You can then begin trading across our supported markets.

    Is my money safe?

    Yes, we prioritize the security of your funds. We use bank-grade encryption, secure servers, and comply with regulatory standards to protect your assets.

    What are the trading hours?

    Our platform operates 24/7 for most markets, but specific trading hours may vary depending on the asset class and market conditions.

    How do I withdraw funds?

    You can withdraw funds through your account dashboard. Withdrawals are typically processed within 24 hours, though processing times may vary based on your location and chosen method.

    What fees do you charge?

    Our fee structure varies by service. We offer competitive spreads and commissions. Detailed fee information is available in your account and on our pricing page.

    Do you offer customer support?

    Yes, our support team is available 24/7 via email, live chat, and phone. We're here to help with any questions or issues you may have.

    Can I trade on mobile?

    Absolutely! Our platform is fully responsive and works seamlessly on mobile devices. We also offer dedicated mobile apps for iOS and Android.

    What educational resources do you provide?

    We offer a comprehensive library of educational materials including tutorials, webinars, market analysis, and trading guides to help you improve your skills.

    How do I contact support?

    You can reach our support team by emailing support@upholdcapital.vip, using the live chat feature on our platform, or calling our support hotline.

    Can't find the answer you're looking for? Contact our support team, and we'll be happy to help.